Shipping, delivery and delivery charges
Prices for goods and services stated on our website are exclusive of any applicable delivery charges. Delivery charges are added on at the checkout and delivery prices are GST inclusive.
We only deliver to New Zealand street addresses. The cost of delivery is as stated on our website and a total delivery cost will be provided in the order summary in your online shopping basket. We will use all reasonable endeavours to ensure that orders for tangible goods will be dispatched promptly after an order has been placed.
For most consumable product orders the expected delivery time is 1-3 business days in the North Island and 2-4 in the South Island. If your order is placed before 2.00pm on a standard business day, we will endeavour to dispatch your order the same day. Some products may not be in stock at the time of your order, if this is the case you will be informed as soon as possible and a delivery timeframe will be provided. Please note, in order to give you an accurate delivery timeframe we may be dependent on third party providers in which case the delivery timeframe could change without prior notice. We will notify you of any delays on your order as soon as possible.
Orders over $400 are freight free (excludes capital items). Orders under $400 – calculated on size and weight. Extra charges may apply if delivery is to a non-urban area, or there are specific delivery requirements e.g hazardous substances. On some equipment such as dental chairs we have special delivery options available, this is an optional extra charge. If you are purchasing from an address outside of New Zealand, please contact our customer service team for assistance.
